Return and Refund Policy
Effective October 15, 2026
If there’s a problem with your Weston Art & Laser order, please get in touch. We’ll help you determine the next step.
Personalized and custom orders
Personalized crystal keepsakes, memorials, custom engravings, and other made-to-order items are final sale for changes of mind or mistakes in customer-provided details. Please double-check your photo, names, dates, and wording before ordering.
If you need to change or cancel a custom order, contact us as soon as possible. We’ll let you know whether we can make the change or cancel the order before design work or production begins.
Returns for nonpersonalized items
You may request a return within 30 days of delivery for unused, nonpersonalized items in their original condition and packaging. This includes eligible ready-to-ship items from our Artisan Collection.
Email info@westonartandlaser.com with your order number before mailing anything back. We’ll provide return instructions. For change-of-mind returns, you are responsible for return shipping, and the original shipping charge is nonrefundable.
Damaged, defective, or incorrect orders
If your order arrives damaged, has a defect, or differs from what you ordered, please contact us promptly. This applies to personalized and nonpersonalized items alike. Include your order number and a brief description of the issue. If available, include photos of the item and packaging.
We’ll review the issue and arrange an appropriate remedy, which may include a repair, replacement, or refund. If we ask you to return an item because it arrived damaged, was defective, or was sent or engraved incorrectly by us, we’ll cover the return shipping.
Refunds
For eligible returns, we’ll issue your refund to your original payment method after we receive and inspect the item. We’ll notify you when the refund is issued. Your bank or payment provider may take additional time to post it.
This policy does not limit any rights or remedies available under applicable law.
Contact Weston Art & Laser
Email info@westonartandlaser.com for help with your order.
